If requested by Support, you can copy your current WP-Members settings to send in for troubleshooting issues. Following the steps below, save it as a text file and send it as an attachment with your support email.
To retrieve the plugin settings, go to the main WP-Members Options tab and click the “Get Settings Information” button in the “Need Help?” meta box:
In the popup dialog, click the “Click to copy” button to copy the information to the clipboard.
Open a plain text editor such as Notepad and paste the information.
Save it as a text file and send it as an attachment with your support email.